Privacy Policy

1. Introduction

Poolpal Private Limited ("PoolPal", "we", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect when you use our website and mobile applications (the "Platform"), how we use it, who we share it with, and the choices available to you.

2. Information We Collect

Information you provide to us:

• Name, mobile number, email address, and profile photo.
• Driver documents such as driving licence, vehicle registration, and insurance details (for drivers).
• Pickup and drop locations, ride preferences, and booking history.
• Messages, ratings, reviews, and support requests you submit.
• Details you enter in our contact or enquiry forms.

Information collected automatically:

• Device information such as device model, operating system, and app version.
• Location data (with your permission) to match you with nearby rides and to track trips in progress.
• Usage data such as pages viewed, features used, and time spent on the Platform.
• Cookies and similar technologies on our website.

We do not store your full card details. Payments are handled by PCI-DSS compliant payment gateway partners.

3. How We Use Your Information

• To create and manage your account and verify your identity.
• To match riders with drivers, calculate fares, and complete bookings.
• To process payments, refunds, and driver settlements.
• To provide customer support and resolve disputes.
• To improve the safety and reliability of the Platform, including fraud prevention.
• To communicate with you (see section 4 below).
• To comply with legal and regulatory obligations.

4. 📩 To Communicate With You

We may use your information to:

• Respond to your inquiries
• Provide customer service support
• Send important service-related updates
• Send billing notifications
• Share promotional or marketing communications (only with your consent)

Communication may be sent through various channels including but not limited to:

• SMS
• Email
• RCS
• WhatsApp
• Voice Calls

You may opt-out of marketing communication at any time.

When you submit an enquiry form on our website or register on the Platform, you consent to being contacted by us through the channels listed above regarding your enquiry and our services. You may withdraw this consent at any time by writing to support@poolpal.in or by using the unsubscribe option in our messages. Withdrawing marketing consent will not affect essential service messages related to your bookings.

5. Sharing Your Information

We share your personal data only where necessary, with:

• Other users: limited details such as your first name, photo, rating, and pickup point are shared with the matched driver or rider to complete a trip.
• Service providers: payment gateways, mapping and location providers, SMS and email providers, and cloud hosting partners.
• Law enforcement and regulators: where required by law, court order, or to protect the rights and safety of our users.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as your account remains active and thereafter for as long as required to comply with our legal, tax, accounting, and dispute-resolution obligations. When data is no longer required, it is deleted or anonymised.

7. Data Security

We use industry-standard safeguards including encrypted connections (HTTPS), access controls, and secure infrastructure to protect your information. However, no method of transmission or storage over the internet is entirely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you may:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your account and associated data.
• Withdraw consent for marketing communications.
• Object to or restrict certain processing of your data.

To exercise any of these rights, email us at support@poolpal.in. We will respond within the timelines prescribed by applicable law.

9. Location Data

Location access is used to show nearby rides, navigate trips, and improve safety. You can disable location permission at any time in your device settings, though this will limit core features of the Platform.

10. Cookies

Our website uses cookies to remember your preferences and to understand how the site is used. You can control or delete cookies through your browser settings. Disabling cookies may affect some site functionality.

11. Children's Privacy

The Platform is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Where changes are significant, we will notify you through the Platform.

13. Contact Us

For any privacy-related questions or requests:

• Email: support@poolpal.in
• Phone: +91 90101 00586
• Address: Poolpal Private Limited, Ramaraonagar, Motinagar, Balanagar Mandal, Medchal District, Telangana, India — 500018

You can also reach us through our Contact page.